Many businesses struggle to retain qualified personnel and to renew the funding needed in order to establish and maintain in-house WAN / LAN support services. Help desk employees often spend most of their time tracking problems rather than solving problems for their organization. This results in higher costs per reported problem, low user satisfaction with network staff and reduced productivity.

Finger Lakes Technologies Group NOC services are designed especially for businesses who need immediate access to Cisco support services with expert phone support and full escalation capability, but who have to work within a limited budget.

• Establish prepaid dollars that never expire and rollover into new calendar years. Plans will be customized for your business and you will receive a service level agreement from FLTG.
• Phone support for network troubleshooting is provided by FLTG's staff of Cisco-certified experts. The experience of FLTG's support specialists allows them to achieve a high rate of first-call problem resolution, which lowers cost per incident and increases customer productivity.
• Optional secure remote access allows FLTG's network support specialists to see the exact condition of your network. This makes it possible to find quick remediations to problems that might otherwise require an expensive on site visit.
• A 24/7 support option is available for businesses that require after-hours support. Your business will receive a dedicated phone number to speak with our dispatchers, ensuring that your network incident is quickly corrected.
• Our trouble ticketing system makes it possible to prioritize, forward and archive your network incidents, allowing FLTG to determine which problems require immediate remediation and which problems are appropriate for scheduled resolution.